BBB Boston issues an ALERT on VMS Alarms!

The Better Business Bureau of Boston has issued an alert on VMS Alarms (aka Versatile Marketing Solutions Inc.) of Warwick, Rhode Island. It seems that VMS representatives were claiming some type of relationship or sponsorship by the City of Boston. The complaints were credible enough for the BBB to issue an alert and place their status under review.

.BBB Boston Alert on VMS Alarms

On January 26th, 2012 the office of Boston Mayor Menino issued a press release disavowing any relationship between the City of Boston and VMS Alarms:

“The Boston Police Department is investigating two consumer scams targeting Boston residents…

Mayor Menino’s office has also received multiple calls today from residents reporting that the company GE Security Systems, Versatile Marketing Solutions, Inc. of Warwick, RI is visiting the homes of Boston residents and saying that Mayor Menino and the city government is offering a free installation for a home security system. The company installs their system, and although they do not charge an “installation fee,” they collect social security and credit card information and sign up the resident for $49/month service charge for the system’s maintenance. The City of Boston and Mayor Menino do NOT have any relationship with this company and remind residents that they should not give out their personal information to anyone they do not know who calls or visits their home.”

VMS Alarms has had problems with other government entities, specifically the Attorney General of Pennsylvania. They settled an investigation by PA Attorney General Tom Corbett a short nineteen months ago, agreeing to pay a civil penalty and investigation costs.

July 22, 2010

Attorney General Corbett announces fines against three businesses for “Do Not Call” Violations

…Versatile Marketing Solutions Inc. aka VMS Alarms

Corbett said that the agreement with VMS Alarms ends an investigation into claims that the company violated the Telemarketing Registration Act by soliciting business from consumers who were enrolled in Pennsylvania’s Do Not Call registry.

Additionally, the company allegedly continued to make telemarketing calls to consumers who indicated that they no longer wanted to receive calls from the company and violated the Telemarketer Registration Act by telemarketing in Pennsylvania prior to registering with the Attorney General’s Office, as required by law.

Corbett said that the company registered as a telemarketer in February 2009, after receiving a warning letter from the Bureau of Consumer Protection. However, consumer complaints against the company continued to be filed.

Corbett said that VMS Alarms called and offered consumers free home security systems manufactured by General Electric, if the consumer purchased monitoring services. In some instances, the company stated that the consumer had “won” or “been selected to receive” the security systems.

Investigators found that in many cases the company continued to call consumers even after being asked to stop.

Corbett said that Versatile Marketing Solutions is required to pay $28,000 in civil penalties and costs.

That last section by the Pennsylvania AG’s office strikes close to home for me. Although they agreed to stop these activities in PA, it appears they have chosen to employ them in Texas. Callers from (on behalf of) VMS specifically told me that I had “won” a free home security alarm, as one of ten neighbors.

Does anyone really think there was a contest? Free equipment is the pitch. From their home page  vmsalarms.com:

Straight forward marketing

Along with our advanced technologies and excellent customer service you can also be confident in your decision for home protection because of our simple, straight forward marketing. (emphasis added) What you can expect from us is a free, state of the art GE alarm system, free professional installation, no fees of any sort for qualified homeowners and a competitive price on the monthly monitoring rate.

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One Response to BBB Boston issues an ALERT on VMS Alarms!

  1. bsn says:

    I HAVE DONE IT. I FINALLY THOUGHT UP A WAY TO STOP TOM FROM HOME PROTECTION AND TRIED IT AND IT WORKED NO MORE TOM. HERES HOW YOU DO IT. WAIT UNTIL HE CALLS. PICK UP PHONE. AND LISTEN. DO NOT SAY ANYTHING. FINALLY HE WILL SAY OH SORRY TO HAVE BOTHERED YOU OR SOMETHING LIKE THAT THEN HE WILL HANG UP. AND VOILA. NO MORE I REPEAT NO MORE CALLS FROM TOM FROM HOME PROTECTION. IT WORKS. TRY IT. LISTEN WHEN HE CALLS. DONT SAY NOTHING. THEN WAIT FOR HIM TO SAY SORRY AND WAIT TIL HE HANGS UP. THEN NO MORE CALLS FROM HIM. DONE. FINISH. NO MORE. YEAH!!!

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