Rossen Reports on Telemarketing and Home Security Alarms

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VMS Alarms says that they only call people who have “opted in”. Indeed, CEO Jay Gotra admits to using many third-party lead generators who make the initial call, identify a consumer that says they’re interested, and who is then paid a fee by VMS (and others) for the information. The alarm dealers like VMS then contact the customer on this “opt in” basis. I’ll have more on this later, but there doesn’t appear to be any exemption from requiring the caller to identify the company and the purpose of the call. The Tom calls simply don’t meet this requirement. “Home Protection” appears to be a generic pseudonym, used so the lead can be sold to any alarm dealer. Anything that happens after the purposeful omission of the company’s identity is not relevant.


CHANGE -**NEWS ALERT**- NBC News will air a report this week about “Tom”!

A report on unlawful telemarketing and the inability of the FTC to stop these calls will air this (UPDATE:) Friday, April 27th at about 7:40 AM (CST I think) on NBC News’  TODAY show. A source close to the investigation tells me that Jeff Rossen, National Investigative Correspondent for NBC News TODAY will present the story of how these calls have continued unabated, even in the face of direct requests by consumers, sanctions by state regulators, and class action lawsuits by plaintiffs. A high profile dealer for Monitronics, who was recently awarded an “F” rating to replace their lost accreditation with the Better Business Bureau,  will be featured in the piece.

This report will likely be viewed by millions of Americans who just like us have been getting these calls with no ability to make them stop. Share this news with those you know, and ask them to participate by sharing details about their experience here on this web site. It’s very, very helpful to know the name of the dealer involved with the calls, as well as the numbers that can be directly linked to them. The state regulators responsible for policing Alarm Systems Companies, sale persons, and installers are becoming more aware of this conduct and have given me the indication that with supporting details they will take action. In my state of Texas, violations of the alarm statute can bring criminal penalties to include a Class A misdemeanor with up to 1 (one) year in jail and a $10,000 fine per violation.

Thanks for your help and together we really will STOP TOM!

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(Photo credit: NBC News)

UPDATE: Joe is with ISI Alarms and claims to be “Honeywell” or “Security Promotions”

In the post about Joe I mentioned that it took a while for me to figure out who it was, but sooner or later the dealers have to reveal themselves. I contacted Honeywell International directly after getting many. many calls from a dealer who only would say that they are Honeywell. I actually called to ask if Honeywell knew who it might be. They didn’t, but told me  that they had their legal folks looking into it. When I was able to get a caller to slip up and reveal the name, I called Honeywell back and reported it. Well, here’s the text of an email I sent Honeywell today as they requested. It outlines the bulk of the story.

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Who’s Really Behind Tom? Part 2 – The Camera Guyz!

In “Who’s Really Behind Tom? Part 1” I revealed what many of us already know, that one of Monitronics largest authorized dealers is a major participant in this ongoing telemarketing campaign. But of course there is always more to the story, and in this part I’ll begin to help readers understand the layers of relationships that this business is built upon. Here’s a graphic:

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Who’s Really Behind Tom? Let’s Start Naming Names! Part 1 of # # # (Many)

I reached a point a few weeks ago where I realized that I have the information needed to reveal who’s behind Tom and his allies. As I’ve stated in previous posts, without the serious cash raised through Wall Street and Private Equity, and distributed by the major monitoring companies, the  dealers (both large and small) wouldn’t have the resources to pay for this unlawful telemarketing. Now I know, the dealers want us to believe that every person they call has “opted in”, and the monitoring companies want us to know that they have strict telemarketing guidelines their authorized dealers must follow. And yet here we are today, with individuals like myself getting calls into the second year. Our efforts at asking nicely have yielded little result. It’s time to show those who use up our cell minutes and tie up our lives that we’re tired of it. Here’s the first Installment:

From my handwritten log of October 12th, 2011: Call from 253-246-8535, “Tom with Home Protection”.

Who’s the recipient of this lead? Maximum Security Alarm, Inc., a Nevada Corporation licensed in my state of Texas as Max Security Alarm Inc. THE PRINCIPALS  ARE:

ANDREW HIGGINS (Pictured below)

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253-246-8514 Calling John in Michigan

John in Michigan has been pounded by calls, ”  I get at least 10 or 20 spam calls or texts for every real call I get.”  So today he sent me  this picture of his cell phone screen. We recognize the numbers as those of the usual suspects. I bet there are hundreds of thousands of Americans in exactly our situation. Had a conversation with anyone from these numbers? Let me know!

He’s not the only one:

UPDATE:This post is a follow up to the original.

Caller wants to verify all prospect information but refuses to reveal her identity.

Continuing from the theme of my latest post. that dealers wish to remain hidden from view, it would be helpful to describe exactly how cagey and difficult they’ve become. Recently my spouse and I received repeated calls from 954-606-6576.  The call was the standard prerecorded “FBI” scare pitch and then a press 1 for more information. The live agent came on the line and announced “SECURITY PROMOTIONS” this is Donna. The pitch followed the standard script I outlined in the “Joe” post. They’re a ‘regional franchise” for Honeywell, along with the basic qualifying questions, “do you own your home”, “how many doors”, and the like. They offer a remote keychain device, but no “heat Protection” because I’m in Texas and that isn’t approved it seems. And of course everything is ‘free’ with the only requirement being a monitoring contract at “a dollar a day” which is actually $39.99 a month, $1.31 per day, or only 31% more than the pitch. I’m interested she thinks, so it’s time for the next step.

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Joe Calls Back! Clueless That We Talked a Few Hours Ago

Joe was nice enough to be persistent and call back again from the same bogus, disconnected phone number that appears on the caller ID. He had no idea that he hung up on me a few hours ago when  I nicely asked him what dealer he’s with.

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Security Alarm Sales Caller worried about lawsuit!

The people behind these security alarm sales calls seem to be getting more cautious. Generally, after a series of calls from a particular phone number I’ll answer and try to determine which dealer and monitoring company is involved. But like you I’m busy so it might take a few calls before I have time to listen to a sales pitch. What I do know is that they rarely if ever will identify themselves at the beginning of the call. In my opinion, this failure is the major violation and of course we know why. They don’t wish to reveal themselves to those who aren’t interested in case it’s someone who plans to hold them accountable through a lawsuit. Here’s a great example: Read more of this post

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